Let’s begin at the beginning, what is a knowledge base? As used for customer support it is a collection of resources meant to alleviate or reduce the workload of support technicians. It does this by a...
About the Author
Ken Galvin is the Director of Marketing for the KACE Unified Endpoint Management and Data Protection solutions of Quest Software’s Information Systems Management business. He has been with KACE for eight of his sixteen years at Quest where he previously managed Product Management for other products related to datacenter and endpoint management. Ken lives with his wife in Virginia 1.5 hours west of Washington, DC where they raised their four adult children.
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