If your helpdesk support staff acts as the voice of your IT department, then your helpdesk software acts as the Face of IT. Which IT service desk features do your users want? They want anything that...
About the Author
Ken Galvin is the Director of Marketing for the KACE Unified Endpoint Management and Data Protection solutions of Quest Software’s Information Systems Management business. He has been with KACE for eight of his sixteen years at Quest where he previously managed Product Management for other products related to datacenter and endpoint management. Ken lives with his wife in Virginia 1.5 hours west of Washington, DC where they raised their four adult children.
Related Articles
Trick or Threat? 4 Easy Steps to Patch for a Threat
Are threats scaring you this Halloween? Let's make them a little less scary by patching those endpoints. KACE users know patching on a regular monthly or weekly schedule will help keep the boogieman a...
Educational IT: Level Up Your Imaging Processes This Summer!
Summer is almost upon us, signaling a critical time for Educational IT professionals: the reimagining of systems for the upcoming school year. With a myriad of desktops and laptops spread across numer...